777 jane's Privacy Policy

777 jane is an online gaming and betting platform that provides services to users in Bangladesh. This Privacy Policy ("Policy") gives a full description of how your personal information — as a user of the 777 jane website and mobile application — is collected, processed, stored, and protected.

By using our website, you agree to the terms of this Policy. This Policy should be read together with our Terms and Conditions, as both together form the overall framework governing your account management and use of our services.

This Policy applies only to 777 jane's own services and digital assets. We are not responsible for third-party websites or services, and those should be governed by their own privacy policies.

For any questions about this Policy, contact us through our 24/7 live chat support.

2.1 Registration and Identity Verification Information

During account creation and the identity verification process, we collect the following information:

• Full name (as per national identity card)
• Date of birth (for age verification — only users aged 21 and above may use the service)
• Valid email address
• Mobile number
• Current address in Bangladesh
• National identity card or passport number (during the verification process)

2.2 Financial Transaction Information

During deposits and withdrawals, we collect the necessary information related to the transaction. 777 jane currently processes payments via bKash, Nagad, Rocket, and bank transfer. When these payment methods are used, the relevant transaction details are stored securely in our system.

We never store your full bank account number or mobile banking PIN on our servers.

2.3 Technical and Usage Information

Some information is collected automatically while using the website and app:

• IP address and device identifiers
• Browser type, operating system, and language settings
• Time spent on the platform and information about pages visited
• Cookie and session data
• Gaming history and betting activity

2.4 Customer Service Information

When you contact our support team via live chat or email, a record of that conversation may be stored and used to improve service quality.

777 jane collects and uses your information only for specific and legitimate purposes. The main purposes are described below:

3.1 Service Delivery and Management

Your information is used to create and manage your account, verify login, process deposits and withdrawals, provide bonuses and promotions, and keep gaming services running.

3.2 Identity and Age Verification

777 jane provides services only to those aged 21 or above. Identity information is verified to confirm this age requirement and to maintain a one-account-per-person policy.

3.3 Financial Security and Fraud Prevention

Transaction patterns and activity are monitored to detect and prevent unauthorised account use, financial fraud, and suspicious activity.

3.4 Customer Support

Stored information is used to resolve your questions or issues and to handle support tickets efficiently.

3.5 Responsible Gaming

We monitor players' gaming activity so that timely support can be provided if anyone shows signs of excessive play. More details about the responsible gaming guidelines are available on that page.

3.6 Service Improvement

Analytical data is used to improve service quality, develop new features, and make the user experience better.

777 jane has put in place industry-standard technical and administrative measures to keep your personal information secure.

4.1 Encryption and SSL Protection

Our platform uses SSL (Secure Socket Layer) encryption technology, which keeps all information sent between your browser and our servers secure. All transactions for deposits, withdrawals, and identity verification are handled through encrypted channels.

4.2 Access Control

Only staff members who need your personal information to deliver services have access to it. Every access is logged and regularly audited.

4.3 Data Retention Period

Information is retained for as long as your account is active and for as long as required afterwards to meet applicable legal obligations. Financial transaction records are generally kept for a longer period as they fall under legal requirements.

4.4 Data Breach Management

If a data breach occurs, 777 jane will act quickly. If your information is at risk, you will be notified directly where applicable.

777 jane does not sell, rent, or share your personal information with third parties without authorisation. However, in certain specific situations, limited information may be provided to necessary third parties:

5.1 Payment Processors

bKash, Nagad, Rocket, and bank transfer services receive the information needed to process your transactions. This information is used solely to complete the specific transaction.

5.2 Technology Service Providers

Some technology partners may process necessary information for server hosting, security monitoring, and analytics services. These partners are contractually bound to handle data according to our instructions.

5.3 Legal Obligations

We may be legally required to provide certain information to fulfil legal obligations — such as court orders, legitimate requests from government authorities, or the need to cooperate with investigations.

5.4 Game Software Providers

Game studios such as Evolution, Pragmatic Play Live, JILI, PG Soft, and Spribe process information related to play history and results, but this information is not linked to your personally identifying information.

The 777 jane website and app use cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your browsing experience.

6.1 Essential Cookies

These cookies are required for the core functions of the website — such as maintaining your login session, security verification, and saving the state of your cart or game. Without them, the service does not work properly.

6.2 Functionality Cookies

These cookies are used to remember your preferred language, theme, and other settings, so that the same experience is available on your next visit.

6.3 Analytics Cookies

Analytics cookies are used to gather information on which pages are used most, how users navigate the platform, and where performance needs to be improved.

You can block or delete cookies from your browser settings, but some services may not work properly as a result.

As a 777 jane user, you have the following rights regarding your personal information:

7.1 Right to Access

You may request to know what information we hold about you. After identity verification, the relevant information will be provided.

7.2 Right to Correction

If there is incorrect or outdated information in your profile, you may request a correction. You can update some information directly from your account settings.

7.3 Right to Request Deletion

You may request deletion of information that is not subject to legal obligations. However, for active accounts or ongoing financial transactions, deletion is not possible until the account is closed.

7.4 Opting Out of Marketing Communications

If you do not want to receive promotional emails or messages, you can turn this off from your account settings or by informing the support team. However, important service-related messages (such as transaction confirmations and security alerts) will always be sent.

7.5 Account Closure Request

You may close your account at any time. Even after the account is closed, certain information will be retained for a set period to meet legal requirements.

To exercise these rights, contact our support team via 24/7 live chat or by email.

777 jane strictly refrains from providing services to anyone under the age of 21 ("21+ only"). We do not intentionally collect any personal information from minors.

Although age verification is in place during registration, if there is reason to suspect that a minor has created an account, that account will be closed immediately and the related information will be deleted.

If you believe a minor is using our platform, please inform our support team.

To operate our services, your information may be processed or stored on servers located outside Bangladesh. In such cases, we ensure that appropriate safeguards are in place for the transfer of data.

All our third-party service providers are contractually bound to follow standards that ensure adequate protection of data belonging to users in Bangladesh.

777 jane reserves the right to change or update this Privacy Policy from time to time. In the event of changes:

• The updated policy will be published on the website and the date of the update will be noted at the top of the policy.
• For significant changes, a notification will be sent to the registered email address.
• If you continue to use the platform after the changes, you will be considered to have accepted the new policy.

Answers to common questions about this policy are available on our FAQ page.

If you have any questions, concerns, or complaints about this Privacy Policy, contact us:

• Live Chat: 24 hours a day, 7 days a week — support is available in both Bengali and English.
• Email: [email protected]

We generally try to respond to all requests and complaints as quickly as possible. For complex requests, the necessary steps are taken after identity verification.

To learn about the overall terms and guidelines of 777 jane's services, visit our About Us page, where details about the platform's background and values are available.